Returns + Refunds

Thanks for shopping at Giselle Shepatin!

If you are not entirely satisfied with your purchase, we're here to help. Below you will find FAQ about our return and refund policy.  

Returns

• You have 14  calendar days to return an item from the date you receive it. 
• To be eligible for a return, your item must be unused and in the same condition that you received it in.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase and will be returned in the form that was paid at time of purchase.
• Shipping & handling will be deducted from the final amount due to you.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your return item via email. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card or original method of payment.
• You will receive the credit within 2-4 business day days.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Clearance & Sale Items

• Same as regular returns.

Custom Orders

• We do not accept refunds on tailored garments or custom orders being that they are final sale. 

Contact Us

• If you have any questions on how to return your item to us, please send an email to our customer service department.  Click HERE.